Lulla AI Assistant Terms

Lulla AI is a conversational assistant based on artificial intelligence, available to Premium subscribers, which answers questions about your child’s sleep, feeding, growth and everyday care. It relies on a language model provided by Anthropic (Claude) and on a knowledge base put together by us: international pediatric guidelines (the World Health Organization growth charts, the National Sleep Foundation sleep recommendations), the reference literature on baby sleep and everyday pediatric benchmarks, all aligned with the values shown in the app.

The assistant is intended for adult parents and caregivers, with an active Premium subscription, who have accepted these terms the first time they opened the feature. It is an optional feature: the app works fully without it.

The assistant’s answers are informational and educational. Lulla AI is not a doctor, it does not make diagnoses, it does not prescribe medicines or indicate dosages, and it does not replace a consultation with your pediatrician or another medical professional. The assistant can be wrong: it may give information that is incomplete, outdated or unsuited to your child’s specific situation. Any decision about your child’s health is one you take together with the doctor. In an emergency, contact the emergency services immediately (112 in the EU / 911 / 999, depending on your country), not the assistant.

To answer you, the assistant sends to Anthropic, our artificial-intelligence processor: the messages you type or dictate, the images you choose to attach and summaries of your child’s data recorded in the app (sleep, feeds, nappies, temperatures, growth, vaccines, medication), only when they are needed for your question, together with the child’s name, age and sex and the language you use the app in. Anthropic does not use these data to train its models. Conversations are saved only on your phone, not on our servers, and are deleted when you sign out or delete your account. Full details are in the Privacy Policy, section “Lulla AI assistant”.

At your request, the assistant can read your child’s data from the app in order to answer, and it can record a feed, a nappy, a temperature or a growth measurement on your behalf. Any entry is made only after you explicitly confirm it in the conversation, is visibly marked in the chat, and can be edited or deleted at any time from the app’s usual screens. The assistant cannot record sleep sessions; these are tracked with the app’s timer.

Please use the assistant for its purpose: questions about child care. Do not use it to obtain medical advice in place of a doctor, for illegal or abusive content or content that infringes the rights of others, and do not attempt to circumvent its safety limits. We reserve the right to restrict access to the assistant in the event of abusive use.

The assistant has a daily message limit (currently 20), shown in the app, which we may adjust. The feature depends on external services and on your internet connection; we may modify, suspend or discontinue the assistant, in whole or in part, with notice in the app where the change is material. The Premium Subscription is not conditional on the availability of the assistant.

If an answer seems wrong, inappropriate or offensive to you, you can report it directly from the app: long-press the answer and choose “Report answer”. We read every report.

To the extent permitted by law, we are not liable for decisions taken on the basis of the assistant’s answers without consulting a doctor, nor for the temporary unavailability of the feature. Nothing in these terms limits the rights you have as a consumer.

We may update these terms. Material changes are announced in the app at least 30 days in advance, and continued use of the assistant after that period constitutes acceptance. The current version and its date are shown at the top of the page.

For questions about the assistant or about these terms: contact@getlulla.app.