Terms and Conditions

The Lulla Service is operated by:

• Name: Lulla App
• Website: www.getlulla.app
• Contact email: contact@getlulla.app
• Jurisdiction: Romania

For any question regarding these Terms or how the Service operates, please contact us at the address above.

In these Terms, the following terms have the meanings set out below:

• "User" or "you" means the adult natural person using the Service.
• "Account" means the personal account created in Lulla, linked to an email address.
• "User Content" means any data you enter into the Service (sleep data, baby profiles, photos, notes, etc.).
• "Premium" or "Subscription" means the paid services offered through Lulla (monthly or annual plans).
• "Store" means the Google Play Store, through which payments are processed.

3.1 Minimum age

The Service is intended exclusively for adults (over 18). Lulla is an app for parents, guardians, and legal caregivers of children. By creating an Account, you declare and warrant that you are at least 18 years old and have full legal capacity.

3.2 Children's data

All data about babies or children (name, date of birth, sex, photos, sleep hours) is entered exclusively by you, in your capacity as parent or legal guardian. Lulla does not collect data directly from children under 13. You are responsible for the legality of entering data about your child and for obtaining any consent that may be required.

3.3 Account security

You are solely responsible for keeping your access credentials (password or Google Sign-In token) confidential and for all activity carried out through your Account. Notify us immediately at contact@getlulla.app if you suspect unauthorized access. We are not liable for losses caused by a third party using your Account as a result of your negligence in safeguarding credentials.

3.4 Accuracy of data

You agree to provide accurate, current, and complete information when creating the Account and to keep it up to date.

4.1 Grant of licence

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, and limited licence to install and use the Lulla app on your devices, exclusively for personal and non-commercial purposes.

4.2 Restrictions

This licence does NOT permit you to:

• (a) copy, modify, translate, distribute, transmit, publish, sell, rent, sublicense, or commercially exploit the Service or any part of it;
• (b) decompile, disassemble, reverse engineer, or attempt to derive the source code of the app;
• (c) circumvent, disable, or interfere with any security or technical restrictions;
• (d) use automated systems (bots, scrapers, crawlers) to access the Service;
• (e) use the Service in a way that violates any applicable law or regulation.

4.3 Ownership

Lulla, the Lulla logo, the app design, illustrations, animations, sounds, bedtime stories, source code, database, and any other original content of the Service are the exclusive property of Lulla App and are protected by copyright, trademark, and other intellectual property laws. No intellectual property rights are transferred to you under these Terms — you are granted only a licence to use.

5.1 Available plans

Lulla offers both free features and a Premium Subscription that unlocks additional functionality. At present, Premium is sold in two forms:

• Monthly plan — charged monthly at the price shown in the app
• Annual plan — charged annually at the price shown in the app (at a discount compared with the cumulative monthly price)

Effective prices are displayed in the app at the time of purchase and include VAT applicable under the laws of your country of residence. Prices may vary by region.

5.2 Free trial period (7 days)

New Users receive a 7-day free trial when activating any Premium plan. During this period:

• you have unlimited access to all Premium features;
• you are not charged if you cancel before the end of the trial period;
• at the end of 7 days, if you have not cancelled, the subscription activates automatically and you are billed for the first payment under the chosen plan.

The trial period is available once per account and per payment method. Repeated attempts to obtain multiple trial periods may result in suspension of the Account.

5.3 Auto-renewal

The Premium Subscription renews automatically at the end of each billing period (monthly or annually), via the payment method linked to your Google Play account, unless you cancel at least 24 hours before the end of the current period. Renewal occurs at the price applicable at that time for the chosen plan.

Google Play may send you a notification a few days before each renewal — this notification is managed exclusively by Google and not by us.

5.4 Promotional and reconversion offers

From time to time we may offer discounts, introductory offers, or promotional prices (for example, a 50% discount on the first period). Such offers:

• apply only for the period explicitly announced in the purchase interface;
• after the first period, renewal occurs automatically at the standard price, not at the promotional price;
• Google Play displays the standard-renewal-price disclosure before purchase confirmation — you can see it there before completing the transaction.

5.5 Price changes

We may change Subscription prices in the future. Any price change for your existing subscriptions will be communicated to you at least 30 days in advance by email and/or in-app notification. If you do not agree with the new price, you may cancel the Subscription before the change takes effect. Continued use of the Subscription after the new price takes effect constitutes acceptance.

5.6 Cancelling the Subscription

You may cancel the Premium Subscription at any time, by:

1. Opening the Google Play Store app on your Android device;
2. Selecting your account → Payments and subscriptions → Subscriptions;
3. Selecting Lulla → Cancel subscription.

Cancellation stops auto-renewal, but does not automatically refund the amount paid for the current period. You will retain access to Premium features until the end of the paid period, after which the account reverts to the free tier.

Important: Lulla cannot cancel the Subscription on your behalf — cancellation is performed exclusively via Google Play, since the transaction is managed by Google.

5.7 Refunds

The applicable refund policy is the Google Play policy at the time of the request. In general:

• For requests within the first 48 hours of purchase, you may request a direct refund through Google Play;
• After 48 hours, decisions rest with Google;
• Special rights applicable to EU consumers are detailed in section 11.

For any payment issue, contact us at contact@getlulla.app and we will try to help you resolve the matter with Google Play.

6.1 Your rights

You retain ownership of all rights in the User Content you enter into Lulla (baby data, sleep sessions, photos, notes, etc.).

6.2 Licence you grant us

By entering User Content into the Service, you grant us a non-exclusive, royalty-free, worldwide licence, strictly for the following purposes:

• (a) storing User Content on our cloud servers;
• (b) displaying User Content back to you in the app and on your other devices (multi-device sync);
• (c) processing User Content for features such as statistics, charts, weekly summaries, and PDF export;
• (d) sharing User Content with a second parent invited by you via the household invite code (Sharing v2), if you opt into this feature.

This licence is valid only while your Account is active. When the Account is deleted, the licence ends and User Content is erased from our servers in accordance with section 6.3.

6.3 Data deletion

You may delete the Account and all associated data at any time:

1. From the app: Settings → Account → Delete account;
2. By email: send a request to contact@getlulla.app from your account email, with the subject "Data deletion request".

Data is erased from our servers within 30 days at most of the deletion request. Some information may be retained for longer periods if required by legal obligations (e.g., tax records of transactions for the limitation period under Romanian tax law).

6.4 Your liability for content

You warrant that:

• (a) you have the legal right to enter the User Content into the Service;
• (b) the User Content does not infringe the rights of any third party (e.g., image rights in photos);
• (c) the User Content does not contain malware, viruses, or malicious code.

7.1 Lulla is NOT a medical device

Lulla is a sleep tracking and parental support app. Lulla is NOT a medical device, is not certified as one, and does not provide diagnoses, treatments, medical recommendations, or any other medical services.

7.2 Information is indicative

All information provided through Lulla — including statistics, tips, weekly summaries, sleep scores, and educational text — is strictly indicative and informational. It is not intended to replace, substitute for, or delay professional medical consultation, diagnosis, or treatment.

7.3 Always consult a doctor

For any concern about the health, sleep, feeding, or development of your child, always consult a qualified pediatrician or other licensed medical professional. If you have reason to suspect an urgent medical problem, contact emergency services immediately (112 in the EU / 911 / 999, depending on your country).

7.4 Do not use Lulla for vital monitoring

Lulla does not monitor vital signs, does not detect breathing problems, sudden infant death syndrome (SIDS), or other conditions that require specialised medical equipment. Do not rely on Lulla to detect medical problems in your child.

7.5 Your decision — your responsibility

All decisions you make based on information from Lulla are solely your responsibility. To the maximum extent permitted by law, Lulla is not liable for the consequences of those decisions.

You agree NOT to:

• (a) use the Service for illegal, fraudulent, or harmful purposes;
• (b) upload, distribute, or transmit viruses, malware, or other malicious code;
• (c) attempt to gain unauthorized access to other Users' Accounts, servers, or systems connected to the Service;
• (d) interfere with the operation or security of the Service;
• (e) impersonate another person or misrepresent your affiliation with a person or organisation;
• (f) collect or harvest information about other Users without their consent;
• (g) use the Service to transmit spam, unsolicited marketing, or other unsolicited communications;
• (h) use the Service in a way that violates any applicable local, national, or international law or regulation.

Violation of these rules may result in immediate suspension or termination of your Account, in accordance with section 14.

9.1 Providers used

The Lulla Service relies on the following third-party providers for its operation:

• Google Play Billing — payment processing and subscription management;
• Google Sign-In — optional authentication via Google account;
• Supabase (hosted in the EU) — authentication, cloud database, and serverless functions;
• Hetzner (Germany) — hosting of www.getlulla.app.

9.2 Terms of third-party services

Use of these services is subject to the terms and policies of the respective providers. We encourage you to read them if interested:

• Google Play: play.google.com/about/play-terms
• Google Privacy: policies.google.com/privacy
• Supabase: supabase.com/terms

9.3 Third-party limitation of liability

We are not responsible for the operation, availability, content, or data processing practices of these third-party providers. Any technical or payment issue related exclusively to a third-party provider (e.g., a payment failure on Google Play) is resolved directly with that provider.

The processing of personal data is governed by our Privacy Policy, available at www.getlulla.app/privacy. The document describes:

• the categories of data collected;
• the legal basis for processing (under Art. 6 GDPR);
• retention periods;
• international transfers (if any);
• your rights as a data subject (access, rectification, erasure, portability, objection, etc.);
• how to exercise those rights.

By accepting these Terms, you confirm that you have read and understood the Privacy Policy.

11.1 Right of withdrawal — and the exception for digital content

Under EU Directive 2011/83 on consumer rights, consumers residing in the EU generally have the right to withdraw from a distance contract within 14 days of its conclusion.

Express waiver: By starting to use the Premium Service immediately after purchase or by starting the free trial period, you give your express consent to the supply of digital content beginning before the expiry of the 14-day withdrawal period and you acknowledge that you thereby lose the right of withdrawal for the portion of the service already consumed, in accordance with Art. 16(m) of Directive 2011/83.

11.2 Rights under your national law

This clause does not affect any mandatory rights you have as a consumer under applicable national law (e.g., Romanian Government Emergency Ordinance 34/2014 on consumer rights in contracts concluded with professionals).

11.3 ODR platform

For online dispute resolution, EU consumers can access the European Commission's ODR platform: ec.europa.eu/consumers/odr.

12.1 The Service is provided "as is"

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without any warranties, express or implied, of any kind, including (but not limited to) warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement of third-party rights;
• uninterrupted, error-free, or virus-free operation;
• accuracy or completeness of the information provided.

12.2 Unavailability

We do not warrant that the Service will be available at all times. There may be periods of scheduled or unscheduled maintenance, interruptions caused by third-party providers, network issues, or force majeure events. Where possible, we will notify users of scheduled maintenance.

12.3 Mandatory rights

This section does not exclude or limit any mandatory rights you have as a consumer under applicable law (e.g., statutory conformity warranties that cannot be excluded contractually).

13.1 Exclusion of indirect liability

To the maximum extent permitted by law, Lulla App, its founders, employees, contractors, and partners shall not be liable for:

• (a) indirect, incidental, special, consequential, or punitive damages;
• (b) loss of profit, opportunity, data, reputation, or other intangible losses;
• (c) consequences arising from the temporary unavailability of the Service;
• (d) consequences arising from actions of third parties (including service providers);
• (e) medical or health consequences arising from the interpretation of information provided through the Service (see medical disclaimer, section 7).

13.2 Liability cap

To the maximum extent permitted by law, the total liability of Lulla App to you, for any cause related to the use of the Service, is limited to the total amount paid by you in the 12 months preceding the event giving rise to liability, or, if you have not paid any amount, to EUR 50.

13.3 Mandatory rights

Nothing in these Terms excludes or limits our liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any other liability that cannot, under applicable law, be excluded or limited.

14.1 Termination by you

You may stop using the Service at any time by deleting the Account (see section 6.3). Cancellation of the Premium Subscription is performed in accordance with section 5.6.

14.2 Termination by us

We may suspend or terminate your Account, with or without notice, if:

• (a) you breach these Terms;
• (b) you provide false or misleading information when creating the Account;
• (c) you use the Service for illegal, fraudulent, or abusive activities;
• (d) you expose us or other users to legal, security, or reputational risk;
• (e) we are required to do so by a decision of a competent authority.

We will try to notify you before termination, except where notification is legally prohibited or would be imprudent from a security perspective.

14.3 Consequences of termination

Upon Account termination:

• your access to the Service is suspended;
• any active Premium Subscription ends (without refund for the already-paid period, except where termination is caused by Lulla's breach of the Terms);
• User Content is deleted in accordance with section 6.3;
• clauses that by their nature survive termination (limitation of liability, intellectual property, jurisdiction) remain in force.

15.1 Right to modify

We may modify these Terms from time to time, in order to:

• (a) reflect legislative or regulatory changes;
• (b) integrate new features or modify existing ones;
• (c) clarify existing rights and obligations;
• (d) other legitimate and reasonable reasons.

15.2 Notice

Material changes will be notified by:

• email sent to the address linked to your Account;
• a prominent notice in the app and/or on the website;
• updating the "Last updated" date at the top of these Terms.

Changes take effect at least 30 days after notice, except where the change is mandated by law and must be applied immediately.

15.3 Acceptance of changes

Continued use of the Service after the changes take effect constitutes acceptance. If you do not agree with the changes, you are free to stop using the Service and delete the Account.

We are not liable for failure to perform obligations caused by force-majeure events, including (but not limited to) natural disasters, war, terrorist attacks, large-scale cyberattacks, pandemics, government decisions, power outages, interruptions to telecommunications networks, or acts of third parties over which we have no reasonable control.

17.1 Assignment by the user

You may not assign or transfer your rights and obligations under these Terms without our prior written consent.

17.2 Assignment by us

We may assign our rights and obligations under these Terms, in whole or in part, to a third party, in the context of a corporate reorganisation, merger, acquisition, or sale of assets, provided that the assignee assumes all contractual obligations toward you.

If any clause of these Terms is held invalid, illegal, or unenforceable by a competent court, the remaining clauses remain in full force and effect. The affected clause will be deemed modified to the minimum extent necessary to be valid and enforceable.

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of our right to exercise or enforce it in the future.

These Terms, together with the Privacy Policy and any additional terms expressly communicated to you, constitute the entire agreement between you and Lulla App regarding the use of the Service and supersede any prior agreement, understanding, or communication, written or oral, on the same subject.

21.1 Applicable law

These Terms are governed by and construed in accordance with Romanian law, without prejudice to conflict-of-laws principles.

21.2 Mandatory consumer rights

If you are a consumer resident in the EU, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, under EU Regulation 593/2008 (Rome I).

21.3 Competent courts

Any dispute arising in connection with these Terms or the use of the Service shall be subject to the jurisdiction of the competent courts of Romania, subject to the right of consumers resident in the EU to bring proceedings before the courts of their country of habitual residence, under EU Regulation 1215/2012 (Brussels I bis).

21.4 Amicable resolution

Before resorting to the courts, we encourage you to try to resolve disputes directly with us by contacting contact@getlulla.app. We respond to inquiries within 15 business days at most.

As a consumer, you may contact:

• Romanian National Authority for Consumer Protection (ANPC): www.anpc.ro
• Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP): www.dataprotection.ro — for issues related to the processing of personal data
• European Commission ODR platform: ec.europa.eu/consumers/odr — for online dispute resolution

For any question, complaint, or request relating to these Terms:

• Email: contact@getlulla.app
• Website: www.getlulla.app
• Guaranteed response within: 15 business days at most